Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return rules summary
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- No final sale items
Delivery
When will I get my order?
Usually, it takes 3-7 days to fulfill an order, after which it's shipped out. The shipping time depends on your location, but can be estimated as follows:
• USA: 3-4 business days
• Europe: 6-8 business days
• Australia: 2-14 business days
• Japan: 4-8 business days
• International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at support@ashleyworldstores.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You'll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@ashleyworldstores.com.
I received a wrong/damaged product, what should I do?
We're so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@ashleyworldstores.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We'll get back to you with a resolution as soon as possible!
Returns
What's your return policy?
We don't offer returns and exchanges, but if there's something wrong with your order, please let us know by contacting us at support@ashleyworldstores.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@ashleyworldstores.com with photos of wrong/damaged items and we'll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you're unsure which size would fit better, check out our sizing charts-we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that's the case, please let us know at support@ashleyworldstores.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we'll send you a new one, or issue a refund!
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@ashleyworldstores.com. Please note that returns will need to be sent to the following address:
The return address is based on where your package was fulfilled:
- Packages sent out from our US and Mexico fulfillment centers are returned to our Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.
- Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
- Packages sent out from our Latvian facilities are automatically returned to Lidostas parks,
Marupe, Marupes nov., LV-2167, Latvia. - Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
- Packages sent out from our UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
- Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
- Packages fulfilled by our partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
- Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.
- Packages sent out from our US can also be returned to our facility: Office and fulfillment center, 11025 Westlake Dr, Charlotte, North Carolina, 28273
A disclaimer:
Displayed return address should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to our address will be returned to the sender.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@ashleyworldstores.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@ashleyworldstores.com